Your privacy, your choice

We use essential cookies to make sure the site can function. We also use optional cookies for advertising, personalisation of content, usage analysis, and social media.

By accepting optional cookies, you consent to the processing of your personal data - including transfers to third parties. Some third parties are outside of the European Economic Area, with varying standards of data protection.

See our privacy policy for more information on the use of your personal data.

for further information and to change your choices.

Skip to main content

Table 2 ED acuity assigned to patients in relation to primary and secondary triage outcomes assigned

From: Safety and accuracy of digitally supported primary and secondary urgent care telephone triage in England: an observational study using routine data

Primary triage outcome*

Immediate resuscitation

Very urgent

Urgent

Standard

Non-urgent

Total

Emergency

n/a

 

n/a

 

n/a

 

n/a

 

n/a

  

Care within 1 h

32

55.2%

1,545

52.5%

3,189

45.1%

2,687

45.4%

108

41.4%

7,561

Care within 2 h

15

25.9%

874

29.7%

2,501

35.4%

1,649

27.9%

78

29.9%

5,117

Care within 4–6 h

7

12.1%

371

12.6%

991

14.0%

1,131

19.1%

55

21.1%

2,555

Same day care (24 h)

3

5.2%

142

4.8%

359

5.1%

408

6.9%

14

5.4%

926

Routine care

1

1.7%

6

0.2%

10

0.1%

19

0.3%

3

1.1%

39

Self-care/no urgency

0

0.0%

7

0.2%

22

0.3%

27

0.5%

3

1.1%

59

Total

58

 

2,945

 

7,072

 

5,921

 

261

 

16,257

%

0.4%

 

18.1%

 

43.5%

 

36.4%

 

1.6%

  

Secondary triage outcome

**

           

Emergency

5

8.6%

246

8.4%

556

7.9%

281

4.7%

2

0.8%

1,090

Care within 1 h

4

6.9%

443

15.1%

912

12.9%

629

10.6%

16

6.1%

2,004

Care within 2 h

19

32.8%

938

31.9%

2,113

29.9%

1,657

28.0%

64

24.5%

4,791

Care within 4–6 h

20

34.5%

833

28.3%

2,277

32.2%

1,925

32.5%

86

33.0%

5,141

Same day care (24 h)

2

3.4%

154

5.2%

460

6.5%

536

9.1%

31

11.9%

1,183

Routine care

5

8.6%

130

4.4%

316

4.5%

362

6.1%

31

11.9%

844

Self-care/no urgency

3

5.2%

199

6.8%

431

6.1%

529

8.9%

31

11.9%

1,193

Total

58

100.0%

2,943

 

7,065

 

5,919

 

261

 

16,246

%

 

0.4%

18.1%

 

43.5%

 

36.4%

 

1.6%

  
  1. *P value < 0.001 for differences in percentages assigned at each ED acuity level, across primary triage urgency levels (chi squared test for proportions)
  2. **P value < 0.001 for differences in percentages assigned at each ED acuity level, across secondary triage urgency levels (chi squared test for proportions)