Table 5 Concerns and recommendations of pharmacists for Tanya Obat application (N = 76)
No. | Category | Concerns | Frequency (N (%)) | Example Quote |
|---|---|---|---|---|
1 | Functionality of features | Not all features functioned optimally, such as medication purchase, pharmacy address configuration, pharmacist registration difficulties. | 34 (44.7) | “My main concern is that, some features are not work properly, for example when purchasing medication.” (Pharmacist 10) |
Required assistance in using the consult a pharmacist feature. | 23 (30.2) | “I was confused, what I was supposed to do on consult a pharmacist feature.” (Pharmacist 21) | ||
No. | Category | Recommendations | Frequency (N (%)) | Example Quote |
Feature Improvements | ||||
1 | Medication purchase | 15 (19.7) | ||
Offer a diverse range of medicines, supplements, and vitamins from various brands. | “Not only medicines, but also supplements and vitamins from various brands need to be offered.” (Pharmacist 31) | |||
Provide information on the availability of medicines in nearby pharmacies. | “Rather than only showing nearby pharmacies, would be better to also show the availability of medicines in those respective pharmacies.” (Pharmacist 27) | |||
Establish numerous collaborations with retail pharmacies to ensure stock of medicine. | “The partnered pharmacies need to be increased, particularly retail pharmacies to ensure the availability of medicine in the application.” (Pharmacist 45) | |||
Introduce a feature for delivering pre-ordered medicines through the application. | “I think it would be nice to have a pre-ordered medicine which can be delivered through the application.” (Pharmacist 53) | |||
Partner with third parties that offer courier or express delivery services. | “When patients need the medication right away, the application needs to be partnered up not only with a standard delivery service, but also the express delivery service.” (Pharmacists 33) | |||
2 | Consult with a pharmacist | 13 (17.1) | ||
Provide specialized consultation services for traditional medicines with experts in the field. | “People also used traditional medicines, thus, the consultation with pharmacist feature need to also provide pharmacists with expertise in traditional medicines too.” (Pharmacist 74) | |||
Offer specialized consultation services related to cosmetics with pharmacists/cosmeticians. | “For cosmetic products, it would be nice to also offer consultation services with pharmacists who have good knowledge in cosmetics or with cosmeticians.” (Pharmacist 45) | |||
3 | Online Continuing Professional Development | Incorporate a new feature in the form of a medical history accessible to pharmacists and claimable as credit points for Continuing Professional Development. | 5 (6.6) | “Patients will benefit from a feature showing their medical history which is accessible to pharmacists and claimable as credit points for Continuing Professional Development.” (Pharmacist 67) |
4 | Education | Provide interactive educational features such as videos about pharmacology. | 3 (3.9) | “Health article is already there which is nice, but an interactive educational feature such as video, for example about the effects of medicines on the body (pharmacology), will give more benefits for some people.” (Pharmacist 71) |