Table 4 General population concerns and recommendations for Tanya Obat application (N = 100)

1

Functionality of features

68 (68)

Not all features functioned optimally, such as the experience of delays or errors.

“If I were to use the application on a daily basis, I would be annoyed by the fact that some features are not functioning optimally.” (Participant 8)

Required assistance in using features such as medication purchase, redeeming prescribed medicines, and consulting a pharmacist.

“I need somebody to help me that will explain some features such as medication purchase, redeeming prescribed medicines, and consulting a pharmacist.” (Participant 38)

Some features were difficult to locate.

“Some features were cumbersome and difficult to find because it was the first time.” (Participant 40)

No.

Category

Recommendations

1

Visual Enhancements

43 (43)

Improve user interface to enhance engagement through color, style, and layout.

“The screen needs to be improved as it does not have a good contrast and lay out given resolution and size.” (Participant 15)

Modify the logo and color scheme of the application to be more appealing.

“I think the logo and its color need to be improved to be more appealing to users.” (Participant 13)

Redesign the homepage layout and make illustrations in notifications more informative or interactive to prevent monotony.

“Would be better to re-design the lay out and make notifications more interactive. Now it seems monotone.” (Participant 22)

Opt for darker colors when using white text.

“Please use darker color when using white text. White text with bright color makes it difficult to read.” (Participants 10)

Implement font size adjustments for both features and articles, considering that article fonts may be too small for some readers.

“Health articles were difficult to read because the font size is too small. I am sure others can’t read as well. Moreover, the small font size in another feature needs to be adjusted.” (Participant 9)

Adjust font colors for readability and ensure consistency in font style and color.

“It was bothering me because of the inconsistency of font style and color. Please fix this issue.” (Participant 11)

2

Features Improvements

22 (22)

Expand the network of partnered pharmacies and pharmacists to cover regions effectively.

“It seems that only a small number of pharmacies and pharmacists have agreed to be partner in this application, but the number of pharmacies and pharmacists need to be increased.” (Participant 23)

Locate nearby pharmacies

15 (15)

Provide additional information about pharmacies, such as opening and closing hours.

“I want to know more information about pharmacies, such their opening and closing hours.” (Participant 17)

Enhance the filter options with selections for city, neighborhood, district, opening hours, and ratings.

“In order to simplify the search option, please enhance the filter options, for example, city where you live, neighborhood, district, opening hours as well as user testimony using star (ratings).” (Participant 32)

Include informative notes, such as acceptance of national health insurance or information about adjacent clinics.

“It would be nice if important detail such as whether the pharmacies accept national health insurance or more info regarding adjacent clinics can be added to the application.” (Participant 19)

Medication purchase

45 (45)

Include detailed information about indications, composition, dosage, side effects, suitability for specific demographics, images, alternatives, pricing, shipment origin, and estimated delivery time.

“Users will benefit from detailed info about medication, such as indications, composition, dosage, side effects, suitability for specific demographics, images, alternatives, pricing, origin of shipment, and estimated delivery time.” (Participant 24)

Incorporate a search feature for recommended medicines based on ailments, along with alternatives.

“I suggest that the application has a feature to look for a recommended medicine based on symptoms or ailments, also with their alternatives.” (Participant 17)

Integrate filters to compare prices from lowest to highest, and distinguish between generic and patented drugs.

“The filters feature needs to be improved, for example something to compare prices of medicine from lowest to highest, distinguish between generic and patented drugs,….” (Participant 35)

Add a reminder alarm for medication consumption and recommendations for alternative and complementary medicine.

“Since this is application about medication, I will appreciate it if it also has a reminder alarm for me to take my routine medication. Moreover, feature about recommendations for alternative and complementary medicine would be beneficial for users” (Participant 87)

3

System Improvements

32 (32)

Address recurring bugs or errors, particularly issues with loading failures for purchasing medicine, locating nearby pharmacies, and consulting a pharmacist.

“The errors need to be immediately solved, for example with loading failures, since it will increase user’ satisfaction.” (Participant 77)

Provide a guide for first-time users upon login.

“The easy-to-understand guide is needed to be read before using the application.” (Participant 56)

Enhance the mapping system to prevent errors such as incorrect medication deliveries.

“The mapping system needs to be very accurate, in order to avoid error in delivering the medication.” (Participant 88)

4

Others

12 (12)

Increase the number of articles about medications to discourage inappropriate use and mitigate harmful side effects.

“I recommend that the number of health articles should be increased, particularly about inappropriate medication use and harmful side effects.” (Participant 77)

Intensify marketing on social media to enhance visibility among potential users.

“The application must be easily found by users, thus, massive marketing on social media is urgently needed.” (Participant 91)

Expedite the development of the iOS version of the application.

“Since now the application is only available in Play Store, the development of the app as the iOS version need to be hastened to enhance visibility among users.” (Participant 75)