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Table 2 Compilation of observations for our sample

From: The development of evaluation scale of the patient satisfaction with telemedicine: a systematic review

Author, Year

Country

Disease Type

Telemedicine Mode

Evaluation Questionnaire

Questionnaire Dimension

Number of Items

Layfield et al. 2020 [17]

United States

Head and neck otolaryngology

Video visit

Telehealth Usability Questionnaire (TUQ)

5: usefulness, ease of use, effectiveness, reliability, and satisfaction

21

López Seguí et al. 2020 [18]

Spain

Pediatric

Video visit

No mention

No dimension

10

Tenforde et al. 2020 [19]

United States

Physical, Occupational, and Speech Therapy

Video/Audio visit

No mention

No dimension

7

Abdel Nasser et al. 2021 [20]

Egypt

No limited

Video visit

No mention

2: participants’ satisfaction, and attitude toward telehealth and telemedicine

13

Bate et al. 2021 [21]

Australia

No limited

Video visit

An existing questionnaire was developed by Bate et al

4: confidence, overall quality of consultation, cost saved, and time saved

4

Bisson et al. 2021 [22]

United States

Orthopaedic

Video/Audio visit

A self-developed questionnaire

No dimension

9

Capusan et al. 2021 [23]

United States

Pediatric Pulmonary

Video/Audio visit

No mention

4: technology, the experience of the visit, overall satisfaction, and likelihood to use the telehealth platform again

30

Chang et al. 2021 [24]

United States

Cancer

Video/Audio visit

Design based on prior studies

No dimension

7

Dratch et al. 2021 [25]

United States

Neurology

Video/Audio visit

Modified Telehealth Usability Questionnaire (MTUQ)

No dimension

6

Drerup et al. 2021 [26]

United States

No limited

Video/Audio visit

No mention

3: friendliness of registration staff, convenience of appointment times, and communication with physicians

9

Gan et al. 2021 [27]

United States

Pediatric Urology

Video visit

Design based on prior studies

3: a visit’s impact on access to care, patient/family experience and a visit’s effectiveness

6

Hentati et al. 2021 [28]

United States

Rhinology

Video/Audio visit

A self-developed questionnaire

No dimension

7

Hooshmand et al. 2021 [29]

United States

Neuromuscular Disorder

Video visit

The Utah Telehealth Patient Satisfaction survey

7: communication, timeliness of physician, picture quality, sound quality, protection of privacy, the comfort of the physical exam, and ease of receiving telehealth

8

Lanier et al. 2021 [30]

United States

Allergy

Video visit

No mention

No dimension

6

March et al. 2021 [31]

United States

Pediatric Diabetes

Video visit

A 12-item Parent Satisfaction Survey

No dimension

12

Nair et al. 2021 [32]

India

Epilepsy

Video visit

A 14-point Teleme

dicine Satisfaction Questionnaire

No dimension

14

Sathiyaraj et al. 2021 [33]

United States

Prechemotherapy

Video visit

A questionnaire developed by study investigators

No dimension

8

Shaverdian et al. 2021 [34]

United States

Cancer

Video/Audio visit

An existing questionnaire was developed by MSKCC

No dimension

20

Volcy et al. 2021 [35]

United States

No limited

Video visit

Not mentioned

No dimension

3

Waqar-Cowles et al. 2021 [36]

United States

Pediatric Rheumatology

Video visit

Telehealth Usability Questionnaire (TUQ)

4: usefulness, ease of use, effectiveness, and satisfaction

14

Yoon et al. 2021 [37]

United States

Neurosurgery

Video visit

An existing questionnaire was developed by Hicks et al

No dimension

8

Zimmerman et al. 2021 [38]

United States

No limited

Video/Audio visit

Clinically Useful Patient

Satisfaction Scale (CUPPS)

3: clinician attitude and behavior, office environment and staff, global satisfaction and expectation of improvement

14

Ahmed et al. 2022 [39]

United States

Cystic Fibrosis

Video/Audio visit

Not mentioned

No dimension

6

Bassi et al. 2022 [40]

Italy

Pediatric and Young Adult Type 1 Diabetes

Video visit

Design based on prior studies

4: adequacy of medical care, psychological impact of telemedicine, possible advantages and future use of telemedicine, and telenursing

15

Cascella et al. 2022 [41]

Italy

Cancer

Video visit

Telehealth Usability Questionnaire (TUQ)

6: usefulness, ease of use & learnability, interface quality, interaction quality, reliability, and satisfaction and future use

22

Cha et al. 2022 [42]

United States

Shoulder Arthroscopy

Video/Audio visit

Not mentioned

No dimension

8

Chen et al. 2022 [43]

United States

No limited

Video/Audio visit

Not mentioned

3: access, care provider, and overall assessment

9

Cockrell et al. 2022 [44]

Spain

Pediatric Surgery

Video visit

Not mentioned

9: provider rating, office recommendation, explaining, listening, questions, understanding, medical history knowledge, respect, and time

9

Contractor et al. 2022 [45]

United Kingdom

Vascular Surgery

Video visit

A questionnaire developed by by a team of experts

3: acceptability of teleconsultation, benefits of teleconsultation, and future role and acceptability of virtual clinic

17

Gondal et al. 2022 [46]

Canada

Cancer

Video visit

A modified existing questionnaire

No dimension

8

Guille et al. 2022 [47]

United States

Maternal Mental Health and Substance Use Disorder Treatment

Video visit

Not mentioned

4: overall quality of care, similarity to face-to-face care, access to care, and MH care

24

Jones et al. 2022 [48]

United States

Referral

Video visit

A questionnaire was developed by a QI committee based on prior studies

No dimension

2

Kaunitz et al. 2022 [49]

United States

Dermatology

Video visit

Not mentioned

No dimension

4

Majmundar et al. 2022 [50]

United States

Endovascular Neurosurgery

Video visit

Not mentioned

No dimension

7

Mojdehbakhsh et al. 2022 [51]

United States

Gynecologic Cancer

Video/Audio visit

Telehealth Satisfaction Scale (TeSS)

No dimension

11

Omari et al. 2022 [52]

United States

Orthopedic

Video/Audio visit

Not mentioned

No dimension

7

Sansone et al. 2022 [53]

United States

Urogynecology

Video/Audio visit

Not mentioned

5: scheduling, technology, provider, personal needs, and overall satisfaction

19

Summers et al. 2022 [54]

United States

Ophthalmology

Video/Audio visit

Not mentioned

No dimension

4

Yu et al. 2022 [55]

United States

Irritable Bowel Syndrome

Video/Audio visit

Telehealth Usability Questionnaire (TUQ)

No dimension

13

Zhang et al. 2022 [56]

United States

Sickle Cell Disease

Video/Audio visit

Telemedicine Satisfaction Questionnaire (TSQ)

4: interpersonal communication, caring, care delivery, and proficiency

24

Daouadji-Ghazou et al. 2023 [57]

France

Bariatric

Video/Audio visit

An existing questionnaire

No dimension

9

Kilipiris et al. 2023 [58]

Colombia

Craniosynostosis-Operated Children

Video visit

A questionnaire was developed by the surgical members of the craniofacial team

No dimension

9

Rosellini et al. 2023 [59]

Italy

Chronic Neurologic Disorders

Video visit

A questionnaire was developed by Google Moduli

3: satisfaction for current televisit, opinions about future televisit, and quality of doctor–patient relationship

11

Yao et al. 2023 [60]

United States

Colorectal Surgery

Video visit

Not mentioned

No dimension

7